Welcome Sheet / Move-In Guide

Customise this guide with property-specific information for your new tenants. This will be generated as a PDF for them.

1. Property & Welcome

Property Address

Tenant(s) Name(s)

Welcome Message

2. Landlord/Agent & Emergency Contacts

Your Contact Name (Landlord/Agent)

Your Contact Phone

Your Contact Email

Out-of-Hours Emergency Contact (Name & Number) For issues like major leaks, total loss of power/heating, security risks.

3. Key Property Information

Location of Main Water Stopcock

Location of Fuse Box / Consumer Unit

Location of Gas Meter & Shut-off Valve

Location of Electricity Meter

Bin Collection Day(s) & Recycling Info

4. Appliances & Utilities

Appliance Instructions/Manuals Location

Gas Supplier (if known)

Electricity Supplier (if known)

Water Supplier (if known)

Council Tax Band (if known)

Note: Tenants are usually responsible for setting up and paying for utilities and Council Tax in their name from the tenancy start date. Please inform suppliers of your move-in and provide meter readings.

5. Reporting Repairs & House Rules

Procedure for Reporting Non-Emergency Repairs

Important House Rules / Reminders

6. Local Amenities (Optional)

Notes on Nearby Shops, Transport, Parks etc.

7. Tenant Acknowledgement of Receipt (Optional for PDF)

I/We acknowledge receipt of this Welcome Sheet / Move-In Guide.

Tenant Signature (for records) Date of Receipt