Prescribed Information for Tenancy Deposit Protection

Legal Requirement: This information MUST be provided to the Tenant(s) (and any Relevant Person who paid the deposit) within 30 days of receiving the deposit. Failure to do so can result in financial penalties and affect your ability to regain possession of the property. Attach the scheme's information leaflet for tenants.

A. Date this Information is Provided

B. Details of the Tenancy Deposit Scheme

The information leaflet supplied by the Scheme, explaining its operation, must also be provided to the Tenant(s) and any Relevant Person.

C. Details of the Property, Landlord, Tenant, and Deposit

Landlord(s) Details

Tenant(s) Details

Agent Details (if deposit paid to/managed by Agent)

Relevant Person (if deposit paid by someone other than the tenant)

D. Circumstances for Deposit Deductions

The deposit is held as security against breaches of the tenancy agreement by the tenant(s). Deductions may be made from the deposit at the end of the tenancy for (but not limited to) the following reasons, as detailed in the Tenancy Agreement:

E. Procedures for Deposit Repayment

The procedures for the repayment of the deposit at the end of the tenancy are as follows:

  • The Landlord/Agent will inform the Tenant(s) of any proposed deductions from the deposit within [e.g., 10 working days] of the tenancy ending and the property being vacated.
  • If the Tenant(s) agree with the proposed deductions, the agreed amount will be returned to the Tenant(s) by the Scheme or the Landlord/Agent (depending on whether the scheme is custodial or insured) within [e.g., 10 working days] of agreement being reached.
  • If the Tenant(s) dispute the proposed deductions, they should inform the Landlord/Agent. Both parties are encouraged to resolve the dispute amicably.
  • If agreement cannot be reached, either party can refer the dispute to the chosen Tenancy Deposit Scheme's free Dispute Resolution Service.

F. Dispute Resolution

If there is a dispute regarding the amount of the deposit to be returned at the end of the tenancy, both the Landlord/Agent and the Tenant(s) can use the free Dispute Resolution Service offered by the Tenancy Deposit Scheme detailed in Section B. Contact details for the service are available from the Scheme directly (see Section B).

The decision of the Dispute Resolution Service is final and binding on both parties, subject to any right of review or appeal as per the Scheme's rules.

G. Uncontactable Parties

If the Tenant(s) cannot be contacted at the end of the tenancy: The Landlord/Agent will follow the procedures set out by the Tenancy Deposit Scheme to deal with the deposit. This may involve the Scheme attempting to contact the Tenant(s) or, after a set period, allowing the Landlord/Agent to claim any undisputed amount or refer the matter to the Dispute Resolution Service.

If the Landlord(s)/Agent cannot be contacted at the end of the tenancy: The Tenant(s) should contact the Tenancy Deposit Scheme directly, using the contact details in Section B, for guidance on how to reclaim their deposit.

H. Certification by Landlord/Agent

I/We, the Landlord/Agent, certify that the information provided above is accurate to the best of my/our knowledge and belief, and that the deposit has been protected with the named Tenancy Deposit Scheme. I/We confirm that this Prescribed Information and the Scheme's information leaflet have been provided to the Tenant(s) and any Relevant Person named.

I. Acknowledgement of Receipt by Tenant(s)

This section is for the Tenant(s) to sign upon receiving this Prescribed Information. It is recommended to get a signed copy for your records.

I/We, the Tenant(s), acknowledge receipt of this Prescribed Information regarding the protection of our tenancy deposit and the accompanying information leaflet from the Tenancy Deposit Scheme.